Frequently Asked Questions
Everything you need to know about creating your custom family legacy.
How do I upload my photos for a custom portrait?
Once you select your preferred style and size, you can upload your high-resolution photos directly on the product page. For the best results, ensure the lighting is clear and subjects are in focus.
What is the typical turnaround time for an order?
Our artists typically take 3-5 business days to complete your digital proof. Once approved, printing and shipping take an additional 5-7 business days depending on your location.
Can I see a preview before my portrait is printed?
Yes, we offer a 100% satisfaction guarantee. We will email you a digital proof of your artwork for approval, and you can request unlimited revisions before we send it to print.
What materials do you use for your frames and canvases?
We use gallery-grade 100% cotton canvas and sustainably sourced solid wood frames. All inks are archival quality to ensure your family portrait resists fading for decades.
Do you offer international shipping?
Currently, we ship to the United States, Canada, the UK, and Australia. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy for custom artwork?
Because each piece is custom-made to order, we cannot accept returns. However, if your item arrives damaged or you are unhappy with the design, we will work with you to provide a replacement or correction.