Returns & Exchanges

At The Family Portrait Company, we want your custom artwork to be a cherished centerpiece in your home. If you are not completely satisfied with your order, we offer a 30-day return policy for a full refund or exchange.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

2

Prepare Your Package

Carefully repackage the portrait in its original shipping materials to ensure it remains protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our studio inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing